Welcome to ParroByte CRM ("we", "our", "us", or the "Platform"). By accessing or using our services, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the Platform.
1. Definitions
- "User" — Any individual or entity registered on the Platform.
- "Connected Account" — A WhatsApp Business Account, Facebook Page, Instagram account, or email account you authorize the Platform to access via OAuth or provided credentials.
- "Lead" — A contact captured through an Enquiry Form, Meta Lead Ads, Click-to-WhatsApp ad, Messenger/Instagram ad, the business scraper, the public API, or manual entry.
- "Automation" — Any rule you configure (keyword auto-reply, AI reply, scheduled message, lead follow-up, ad-based welcome message) that causes the Platform to act without your manual, per-message action.
- "Subscription Plan" — The paid plan you select, which includes a monthly allowance of messages, AI replies, and other metered services.
- "Content" — Messages, media, templates, contacts, leads, and any other data uploaded or generated by Users.
2. Acceptance of Terms
By registering an account, connecting a WhatsApp Business Account, or using any feature, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms, and that you have the right to connect any WhatsApp number, Facebook Page, or Instagram account you link to the Platform. You agree to comply with all applicable laws and regulations.
3. WhatsApp & Meta Platform Compliance
- The Platform connects to WhatsApp exclusively through Meta's official WhatsApp Business Platform (Cloud API) — not unofficial or automated browser-based methods.
- You must comply with the WhatsApp Business Messaging Policy and Meta Platform Terms at all times, including sending business-initiated messages only via Meta-approved templates outside the 24-hour customer service window.
- You may NOT use the Platform for spam, unsolicited bulk messaging, or any activity that violates WhatsApp's or Meta's policies.
- You are solely responsible for the content sent through your Connected Accounts, and for obtaining any consent required by law before messaging a contact or lead.
- We reserve the right to suspend accounts found violating WhatsApp, Meta, or these Terms.
4. Lead Capture & Ad-Based Automation
- If you connect Meta Lead Ads, Click-to-WhatsApp ads, or Messenger/Instagram ads, leads are captured automatically from ads you run, and automated WhatsApp/Messenger messages are sent according to the automation you configure.
- You are responsible for the content of your ads, the accuracy of your automated messages, and compliance with applicable advertising and data protection laws in the jurisdictions you target.
- Data obtained through the Google Maps business scraper is drawn from publicly available listings; you are responsible for how you use it, including compliance with applicable telemarketing and data protection laws before contacting scraped businesses.
5. Subscription & Payments
- Access to the Platform is billed through recurring Subscription Plans, processed via Razorpay. Prices are listed on the Billing page in Indian Rupees (INR) unless otherwise stated.
- Each plan includes a monthly allowance for metered services (WhatsApp messages, AI replies, lead imports, etc.), which resets each billing cycle and does not roll over.
- Subscription fees are non-refundable except where required by law. You may cancel at any time; access continues until the end of the current billing period.
- Separately, Meta bills your connected WhatsApp Business Account directly for message conversation costs beyond its own free tier — this is a charge from Meta to your own payment method in Meta Business Manager, not a fee collected by ParroByte CRM.
6. Account Security
- You are responsible for maintaining the confidentiality of your login credentials.
- Every login requires a one-time verification code (OTP) sent to your registered email, in addition to your password.
- The Platform enforces single-login: logging in from a new device invalidates previous sessions.
- API keys must be kept secure. You are responsible for all activity performed under your API keys, and should revoke any key you no longer use.
- Report unauthorized access immediately to support.
7. Data & Privacy
Your use of the Platform is also governed by our Privacy Policy. We store your data securely and do not sell it to third parties. You retain ownership of your Content and your leads.
8. AI Assistant
- AI-generated replies and follow-up messages are produced by a self-hosted AI model — no message content is sent to a third-party AI provider.
- AI responses are provided "as is" without warranties of accuracy; you are responsible for reviewing your AI configuration and the messages it sends to your customers.
- AI-generated messages sent as WhatsApp templates outside the 24-hour window still require the underlying template to be Meta-approved — the AI only personalizes the template's variable content, it does not bypass WhatsApp's messaging policy.
9. Developer API & Webhooks
If you use the public API or configure outbound webhooks, you are responsible for securing your API keys and webhook endpoints. We validate webhook destination URLs to prevent misuse, but you are responsible for what your own endpoint does with the data it receives.
10. Prohibited Activities
- Using the Platform for illegal, fraudulent, or harmful purposes.
- Attempting to bypass rate limits, security controls, or subscription plan limits.
- Reverse engineering, scraping, or interfering with the Platform's own infrastructure.
- Uploading malware, viruses, or malicious content.
- Impersonating others or misrepresenting your identity or business.
11. Service Availability
We strive for high uptime but do not guarantee uninterrupted service. Maintenance windows, third-party outages (Meta/WhatsApp, Facebook, Instagram, email providers, payment processors), or force majeure events may affect availability. No compensation is owed for downtime unless explicitly agreed in writing.
12. Termination
We may suspend or terminate your account immediately for violations of these Terms, or of WhatsApp/Meta policies. You may delete your account at any time by contacting support. Upon termination, your data is retained for up to 30 days, then permanently deleted.
13. Limitation of Liability
To the maximum extent permitted by law, ParroByte CRM shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to WhatsApp account restrictions, lost profits, or data loss.
14. Changes to Terms
We may update these Terms from time to time. Material changes will be notified via email or dashboard announcement. Continued use after changes constitutes acceptance.
15. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
16. Contact
For questions about these Terms, contact us at parrobyte@gmail.com or through the Help Center in your dashboard.